Privacy Policy
1. Introduction
Welcome to Travel Atlass IT Solution (“we,” “our,” or “us”). We provide IT-related services, including website development, software and web application development, mobile application development, search engine optimisation (SEO), digital marketing, IT consulting, and technical maintenance.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, engage our services, or communicate with us through WhatsApp, telephone, email, or other available channels.
Travel Atlass IT Solution operates as an IT services brand managed by a team. This policy does not represent the brand as a separately registered company.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
2. Information We May Collect
Depending on how you interact with us and which services you request, we may collect the following categories of information.
2.1 Personal and Contact Information
We may collect:
- Full name or business contact name.
- Email address.
- Telephone or WhatsApp number.
- Business name and professional contact details, where applicable.
This information may be provided when you contact us, request a quotation, discuss a project, or engage our services.
2.2 Project and Service Information
When you request our IT services, we may collect:
- Project descriptions and technical requirements.
- Website or application specifications.
- Design preferences and business requirements.
- Reference materials, documents, images, and other project files.
- Information necessary to configure, maintain, or troubleshoot a client's website, application, or IT system.
Please avoid sending passwords, confidential credentials, financial account details, or sensitive personal information unless genuinely necessary and an appropriate secure method has been agreed upon.
2.3 Payment and Billing Information
If you purchase our services, we may process information required for quotations, invoices, payments, refunds, and accounting, such as billing names, transaction references, invoice details, and payment status.
If a third-party payment gateway is used, payment information will be processed according to that provider's applicable privacy and security practices. We do not intend to collect or store complete card numbers, card security codes, or payment credentials unless a specific lawful and appropriately secured arrangement requires it.
Payment processing features may not be available on the website at all times.
2.4 Technical and Usage Information
Depending on the website's configuration and the technologies implemented, we or our service providers may collect limited technical information, such as:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and approximate visit times.
- Referring websites and basic diagnostic information.
- Cookie identifiers and similar technical data, where applicable.
The collection of this information depends on the hosting configuration, security systems, analytics tools, and other technologies actually in use.
2.5 Information Received Through Third Parties
We may receive information about you from service providers or communication platforms when you interact with our business through those services. Such information is handled in accordance with this policy and applicable law.
3. How We Use Your Information
We may use collected information for the following purposes:
- Responding to enquiries: To answer questions and communicate about requested services.
- Providing IT services: To plan, develop, test, deploy, maintain, and troubleshoot websites, applications, and other IT solutions.
- Preparing quotations and agreements: To understand project requirements, estimate costs, and manage client engagements.
- Managing payments: To issue invoices, confirm transactions, maintain accounting records, and process refunds where applicable.
- Customer support: To provide technical assistance, communicate project updates, and resolve complaints.
- Website operation and security: To maintain website functionality, prevent abuse, investigate technical issues, and protect our systems.
- Improving services: To understand service needs and improve our website, processes, and customer experience.
- Legal compliance: To meet applicable legal, regulatory, tax, accounting, and lawful governmental requirements.
- Business communications: To send service-related updates and, where permitted, relevant promotional communications.
We will not use personal information for purposes materially different from those described here without an appropriate legal basis or notice where required by law.
4. WhatsApp, Telephone, and Other Communications
Customers may contact us through WhatsApp, email, or telephone to discuss projects, request support, or receive service updates.
Operating Schedule & Call Policy:
• Our team works 6 hours per day across 5 working days per week (Monday through Friday).
• Voice & telephone calls are accepted strictly between 11:00 AM and 5:00 PM IST on working days.
• Saturdays and Sundays are non-working days. No phone calls or messages will be answered outside these operational hours or on weekends unless a critical, demonstrable emergency is established (e.g. total production server down).
Information shared through these channels may include contact details, messages, project specifications, and files.
WhatsApp and other communication platforms operate under their own terms, privacy policies, and technical arrangements. Their handling of information is not entirely controlled by us.
Please exercise caution when sharing confidential documents, passwords, financial details, or sensitive information through messaging services. Where appropriate, we may agree on an alternative method for exchanging project files.
5. Cookies and Similar Technologies
Our website or its hosting and third-party services may use cookies or similar technologies to support essential functionality, security, preferences, analytics, or marketing.
The specific cookies used depend on the website's actual configuration.
You may be able to control cookies through your browser settings. Blocking certain cookies may affect some website features.
If we implement non-essential analytics or advertising cookies that require consent under applicable law, we will seek the appropriate consent before using them.
We do not claim that any particular analytics, advertising, or tracking technology is active unless it has actually been implemented.
6. Sharing and Disclosure of Information
We do not intend to sell your personal information as a standalone commercial product.
We may share information in the following circumstances:
6.1 Service Providers: We may share necessary information with third parties that help operate our business, such as website hosting and infrastructure providers, domain and email service providers, cloud storage and file-sharing providers, payment processors (where used), communication and customer support platforms, and technical service providers.
6.2 Project Delivery: Where necessary to deliver a client's project, we may share relevant information with authorised team members, contractors, or technical collaborators involved in that project. We aim to limit access to information needed for their assigned responsibilities.
6.3 Legal and Security Reasons: We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate suspected fraud, or safeguard our clients, team, website, and systems.
6.4 Business Changes: If our business operations or assets are reorganised, transferred, or otherwise changed, relevant information may be transferred where lawful and subject to appropriate safeguards.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining project records, resolving disputes, meeting contractual obligations, and complying with applicable legal requirements.
Retention periods may vary depending on the nature of the information and the relevant circumstances.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping requirements.
Clients should also maintain their own backups of important project files and deliverables unless a separate backup or maintenance arrangement has been agreed upon.
8. Data Security
We take reasonable measures appropriate to the nature of the information and our operations to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the systems involved, these measures may include access restrictions, account security, software updates, secure data transfers, and appropriate backup practices.
However, no website, internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure. We cannot guarantee absolute security against every possible threat.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
9. Client Projects and Confidentiality
During a project, clients may provide business information, website credentials, application data, documents, or other confidential materials.
We will use such information for the relevant project and related agreed services, subject to applicable contractual obligations and law.
Clients should provide only the information necessary for the work and use secure methods for transferring confidential materials wherever possible.
Any additional requirements concerning confidentiality, data processing, ownership, access permissions, backups, or deletion of project data may be documented in a separate agreement or statement of work.
Unless otherwise agreed, clients remain responsible for ensuring they have the necessary rights and permissions to provide materials and data to us for project work.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, or services. We may also use external services to deliver particular IT solutions.
These third parties may have their own privacy policies, terms, and data handling practices. We do not control the privacy practices of independent third parties.
We encourage users to review the relevant privacy policies before providing information directly to those services.
11. International Data Processing
Some service providers used by us or by our clients may process or store information outside India.
Where personal information is transferred or processed across borders, we will take steps required by applicable law and any relevant contractual obligations.
The locations in which information is processed depend on the services and infrastructure actually used.
12. Your Privacy Rights and Choices
Subject to applicable law and the circumstances of the processing, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a complaint about the handling of your information.
- Exercise any additional rights available under applicable data protection law.
Some information may need to be retained to fulfil legal obligations, establish or defend legal claims, complete an ongoing service, or satisfy other lawful requirements.
To make a privacy request, contact us using the details provided in Section 15. We may need to verify your identity before acting on certain requests.
13. Children's Privacy
Our services are primarily intended for individuals and businesses seeking IT solutions. Our website is not intentionally designed to collect personal information from children without the required legal basis, consent, or authorisation.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will review the matter and take appropriate action as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or legal obligations.
The updated version will be published on this page with a revised effective date where appropriate.
We encourage you to review this page periodically to remain informed about our privacy practices.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Travel Atlass IT Solution
Website: https://itsolutions.travelatlass.com
Email: support@itsolutions.travelatlass.com
Voice / Phone Calls: +91 79842 12694 (Strictly 11:00 AM – 5:00 PM IST, Monday to Friday)
Operating Schedule: 6 Hours/Day • 5 Working Days (Mon–Fri) • Closed Saturdays & Sundays
Please include sufficient information about your enquiry so we can understand and respond to your request.
16. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including relevant data protection and information technology laws, as applicable to our activities.
Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded or restricted.