Client Service Agreement
Official engagement terms, project deliverables, and e-signature framework.
How Engagement Agreements Work at Travel Atlass IT Solution
Every project at Travel Atlass IT Solution is secured through a tailored Client Service Agreement. Once your project quotation is approved, a personalized agreement containing the scope of work, fees, milestones, and 2 included revision rounds is prepared. You can review, sign dynamically via our client portal, and download the counter-signed legal copy for your records.
Brand Identity & Legal Notice
Brand: Travel Atlass IT Solution
Website: https://itsolutions.travelatlass.com
Contact Email: support@itsolutions.travelatlass.com
Travel Atlass IT Solution is a business brand operated by a team in India. The brand name alone does not establish that a registered company or partnership exists. Individual project agreements state the responsible identity and approved deliverables.
PART A — Project Details & Scope Breakdown
Before any project starts, our mutual project agreement documents:
Key Terms & Conditions Summary
Two Included Revision Rounds
Projects include two consolidated rounds of revisions within the agreed scope. Minor adjustments are handled swiftly, while scope expansions or redesigns are quoted transparently.
Domain, Hosting, and Third-Party Costs
Domain names, server hosting, third-party software licenses, APIs, app store developer accounts, and ad budgets are client-owned and managed under the client's direct control.
Intellectual Property & Deliverable Handover
Upon full payment of agreed fees, ownership of custom deliverables transfers to the client, subject to third-party and open-source licenses.
Working Hours, Voice Calling Window & Weekend Policy
Our engineering team operates 6 hours per day across 5 working days (Monday to Friday). Voice and telephone calls are accepted exclusively between 11:00 AM and 5:00 PM IST on working days. Saturdays and Sundays are non-working days; no calls or non-emergency messages will be answered unless a demonstrable critical emergency is found.
Confidentiality & Information Security
Client data, project assets, and credentials are kept strictly confidential and used solely for executing the agreed deliverables.
Step-by-Step Client Onboarding & Signature Process
Submit Request
Select service & detail your project requirements.
Review & Quote
Our team approves request & creates the agreement.
Digital Signature
Review clauses & sign dynamically on screen.
Project Dashboard
Track milestones, live chat, changes & payments.